Please read: Covid-19 Shipping Information.
SHIPPING INFORMATION FOR THE USA:
All packages will be shipped with DHL Express to avoid any delay. Due to our country restriction, we can only ship once or twice a week. Please expect your item in 7-10 days.
IMPORTANT NOTE: - Your phone number is required by Dhl so we can delivered your order in the best conditions and timing.
=== Please leave us a note with your phone number on your order.===
In case we don't receive your phone number, we will wait 5 days and shipped your package Express with your email address as personal contact for Dhl.
######If you live in remote area, according to DHL, your order will be shipped with Dhl global mail and the delivery time, after shipment, will be 20 to 40 days.######
You will have a tracking number to follow up on your order. Dhl will ensure the shipping from Thailand to the USA and then, USPS will make the delivery to your house.
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SHIPPING INFORMATION FOR EUROPE / CANADA / AUSTRALIA / JAPAN:
Due to CUSTOM TAX which are more strict in these countries. We will upgrade your shipment to DHL express ONLY when you agree that duty tax is beyond our control and you will be fully responsible for it.
Otherwise, packages can be shipped with Dhl global mail and the delivery time, after shipment, will be 30 to 40 days.
Dhl will ensure the shipping from Thailand to your country and then,the local post services will make the delivery. ( La Poste, Australia Post, Royal Mail, Japan Post...)
**In any case that you refuse to pay duty tax and the package got rejected, THERE WILL BE NO REFUND. The reason is, once it gets rejected, the package will take months to return to Thailand and we will have to pay high import tax to receive it back**
####If you live in remote area according to DHL, your order will be shipped via Dhl global mail and it will be delivered by your postal services.####
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We are adjusting our shipping policies due to the recent world situation to ensure that packages will arrive to you safest and fastest. Please let us know if you need more information or any question at all.
Thank you for your understanding and we wish you a good day,
Earthernwear team
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